Shipping & delivery
Shipping & delivery
All packages are shipped via GLS, for in-stock items within 5 working days, and for custom-made clothing within 15 working days. Delivery costs for individual countries depend on the area.
Slovenija
SHIPPING COSTS
Orders under €300 = €5
Orders over €300 = Free
DELIVERY TIME
1-3 business days
European countries
Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Montenegro, Netherlands, Poland, Portugal, Romania, Slovakia, Spain, Sweden, Switzerland, United Kingdom.
SHIPPING COSTS
Orders under €500 = €15
Orders over €500 = Free
DELIVERY TIME
3-7 business days
Other countries
SHIPPING COSTS
Orders under €500 = €20
Orders over €500 = Free
DELIVERY TIME
5-10 business days
Taxes & duties
All prices are in EUR and include sales tax (VAT). All orders delivered outside the European Union may be subject to any taxes and duties that the customer must pay.
Express delivery
Contact us at [email protected] for all information about fast delivery and we will find the best solution and price for your country.
Returns & exchanges
We offer returns and exchanges worldwide and are happy to help you find what works best for you. If you are not satisfied with your order, please email us. [email protected] within 14 days of receiving your order to initiate the return process.
Returns and exchanges are only valid for unworn and unwashed items. Items returned within 14 days will receive a full refund, and all items received within the last 14 days will automatically receive store credit in the form of a THE BASE LABEL gift card.
ARE RETURNS AND EXCHANGES FREE?
The buyer is responsible for the return shipping costs. If the item arrives damaged, we will arrange for a pick-up, which will be free of charge.
HOW LONG DOES A RETURN OR EXCHANGE TAKE?
Exchanges are processed immediately if we have the desired size and color in stock. Otherwise, we will help you find another item you might like. Returns may take 2-3 weeks to process.
To expedite the return or exchange process, please email us as soon as possible with your order number and name, the item you wish to return or exchange, and feedback on why the item is not entirely suitable to the email address [email protected]We value all customer feedback.
Returns address
THE BASE LABEL
Worse 3a
4000 cranes
Slovenia